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Reviews about Best Buy

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  August 09, 2020, by Carolyn
  No wonder Best Buy is borderline bankrupt. They hire anyone who can breathe. Terrible customer service who simply say "there's nothing they can do". Ordered a fridge on 11/21. It delivered 12/12 damaged. was told someone would contact us to get a new delivery day. No one called and we had to contact best buy. After being hold for 40 minutes before speaking with someone. The lady on the phone did not know how to solve the problem so we had to go to best buy to get a new date. The new delivery day was 1/2. We get a confirmation call and the lady stated the WRONG address. We told her the correct address and she said she would fix it. SHE DIDNT. On 1/2 they delivered to the WRONG address. When we told them our correct address they said they couldn't deliver to us because the correct address was 15 minutes away. I am so surprised that their employee was the one who messed up but I am the one to suffer. They could not even prioritize our fridge delivery for their mistake and said getting the fridge next week WAS NOT DOABLE! Now our delivery day is 1/23. It'll be over 2 months since my order to finally get it. I would much rather pay 10x more than to ever deal with Best Buy's customer service again.